Frequently Asked Questions About Our Laundry Service
Find answers to common questions about The Laundry Doctor, including booking, laundry pickup and delivery, washing and ironing, payments, turnaround times and preparing your laundry for collection.
How Do I Book a Laundry Pickup?
Book your laundry service online and select an available pickup option for your area. You can also include any special laundry instructions in the booking notes.
How Does Laundry Pickup & Delivery Work?
Book your service online and prepare your laundry for collection. The Laundry Doctor will collect your items, take care of your selected laundry service, and return your laundry to your nominated delivery location.
Do I Need to Be Home for Laundry Pickup?
No. You can arrange to leave your laundry in a nominated safe location for collection. Add your pickup instructions when making your booking so your Laundry Doctor knows where to find your items.
What Should I Put My Laundry In?
Place your laundry in a suitable bag that can be easily collected. If you have items requiring different care, separate them and provide clear instructions with your booking.
Do I Need to Sort My Laundry Before Pickup?
You can provide special washing, drying or handling instructions when booking. Items requiring different or special care should be clearly identified before collection.
Can I Request Washing or Ironing?
Yes. The Laundry Doctor offers washing and ironing services. Select the laundry service you need when making your booking and provide any relevant instructions.
Can I Provide Special Laundry Instructions?
Yes. Add special washing, drying, ironing or handling instructions to the Notes section of your booking so your requirements are clearly communicated.
Where Can My Laundry Be Collected From?
The Laundry Doctor offers laundry collection from homes and workplaces. Provide your preferred pickup details when making your booking.
How Will My Clean Laundry Be Returned?
Your cleaned laundry is returned to your nominated delivery location after your selected laundry service has been completed.
Do You Offer Laundry Services for Businesses?
Yes. The Laundry Doctor provides laundry services for businesses as well as households. Business customers can enquire about suitable laundry services based on their requirements.
Does The Laundry Doctor Offer Wash & Fold?
Yes. Wash and fold is one of The Laundry Doctor's laundry services, providing washing, drying and folding for everyday laundry.
Does The Laundry Doctor Offer Ironing Services?
Yes. Professional ironing is available for suitable clothing, workwear and household items.
Where Does The Laundry Doctor Provide Pickup & Delivery?
The Laundry Doctor provides laundry pickup and delivery across its Melbourne service areas. Check the service-area information or booking system to see availability for your location.
How Do I Get Started?
Book your laundry pickup online, choose the service you need and provide your collection details and any special instructions.
