Get in Touch with The Laundry Doctor for a Spotless Experience!
Here's all the possible questions in your mind and the detailed answers are for your convenience.
How can I schedule a laundry service?
To book our laundry services, simply visit our website and navigate to the booking section on our Home Page. You'll find information about the areas we serve, along with available pickup days and times. If you have any special requests, please include them in the booking notes. For regular bookings, mention this in the notes section, and we'll set up a recurring booking with weekly reminders for you.
What type of container should I use for my dirty laundry?
You can use trash bags or any type of bag for your dirty laundry. There's no need to label or tag your bags, as our driver will take care of that. Your clean laundry will be returned in a reusable bag, which is provided free of charge with your first order. Additional bags can be purchased for a small fee.
When can I expect my laundry to be returned?
Your laundry will be returned the following day, approximately at the same time it was picked up. Please note that payment is required before delivery.
Are my clothes washed separately from others?
Not! We ensure that your items are washed and dried separately from other customers' orders.
Should I sort my laundry before pickup?
No, you don't need to sort your laundry. We'll take care of separating whites, colors, and darks for you. If any item requires special attention, please bag it separately with clear instructions.
Do you provide dry cleaning services?
Currently, we do not provide dry cleaning services.
Is stain removal available?
Yes, we offer stain removal services for an additional charge, which will be quoted upon receipt of the item. The maximum charge per booking is $15. Please place stained clothing in a separate bag and include a note or update your laundry profile with details about the stain. While we strive for success, we cannot guarantee the complete removal of all stains. Pre-treating stains before packing can increase the chances of successful removal.
Where should I leave my laundry for pickup and delivery?
Your pickup and drop-off location should be a safe and secure area where you're comfortable leaving your items. Common locations include the front door, porch, or inside a secure gated area. Please note that we cannot enter private spaces or residences, such as homes, apartments, cars, or garages.
What is the minimum charge for your services?
Yes, there is a minimum charge of $60.00 for all services. Pickup and delivery fees are included at no extra cost.
When will my laundry be collected?
After you book online, you'll be able to see the available pickup times for your area. Please note that these times are approximate and may vary by up to 2 hours. You're welcome to leave your laundry outside if you think it's safe.
When will my laundry be returned?
Typically, we return your laundry the next day around the same time it was picked up. However, this can vary depending on the size of your load if it's collected on a Friday (in which case, it will be returned on Tuesday), or based on your location. Your Laundry Doctor will confirm the return time with you. If you have specific requirements, just let us know in the Notes section when you book.
What does one load of washing include?
One load is roughly 5kg of dry laundry. This can vary depending on the bulkiness of the items. We charge by what fits into a 5kg machine drum, and we round up to the nearest full load for billing.
What detergents do you use?
Our standard Wash, Dry, and Fold service uses our own unscented Laundry Doctor Liquid. For a natural alternative, we use UCA laundry detergents. If you have a preferred detergent or need a product for sensitive skin, please provide it at pickup.
How much does the service cost?
Our service is priced at $60 per 5kg load for washing, drying, and folding. Ironing is priced per item. We have a minimum service fee of $60, which includes a pickup and delivery charge. For a detailed price list and to calculate your costs, visit our Pricing page.
How do I make a payment?
After collecting your laundry, we'll send you an invoice by email based on the counted and weighed items. Payments are made online via credit or debit card. We do not accept cash payments. NDIS customers can contact us for assistance with payment processing.
Do you offer laundry services for holiday rentals or Airbnb properties?
Yes, we do! You can book our services online as usual, and standard pricing applies. If you have any specific questions or requirements, you can include them in the booking notes or contact us at info@thelaundrydoctor.com.au
Can you provide laundry services for businesses?
Absolutely! We cater to a wide range of businesses, including salons, cafes, medical centres, and more. We specialise in linen and towel washing, drying, and fold services. Get in touch with us at info@thelaundrydoctor.com.au to discuss your business's laundry needs.
Can I provide specific instructions for my laundry?
Yes, you can! If you have any special instructions that are not covered in our app, please add them to the notes section. We will highlight them to ensure they are not overlooked. Additionally, you can update your laundry and folding preferences via our website or by sending us an email. We strive to meet your specific needs.
Is it okay to send my undergarments for washing?
Absolutely! You can send all types of clothing and fabrics, including undergarments, that are suitable for washing or dry cleaning.
How do you determine the weight of my laundry?
We weigh your laundry at three different stages: upon pickup, upon arrival at our facility before removing any bulk items that are charged separately, and when we prepare your order for delivery. This process ensures that you are charged accurately for our services.
